Shipping policy
IJOYMOTO Shipping Policy
Last Updated: July 2026
SHIPPING ORIGIN All orders are shipped directly from our US warehouses located in California, Texas, New Jersey, and Georgia. No international transit delays.
PROCESSING TIME Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.
- In-stock e-bikes: Ships within 3–7 business days
- In-stock accessories & components: Ships within 6–10 business days
- Pre-orders: Refer to the estimated ship date on the product page
SHIPPING RATES & DELIVERY Destination: Continental United States (48 Lower States) Estimated Delivery: 3–8 business days after shipment Shipping Cost: FREE Carrier: FedEx Ground Service
Total Delivery Time = Processing Time + Shipping Time
SHIPPING RESTRICTIONS We do not ship to:
- P.O. Boxes
- APO/FPO Addresses
- Puerto Rico, Hawaii, Alaska
- U.S. Virgin Islands, Guam
- Military Districts
- Addresses outside the continental U.S.
ORDER TRACKING You'll receive a shipping confirmation email with a tracking number once your order ships. Tracking activates within 24–72 hours. Contact us if tracking isn't updating after 72 hours.
SHIPPING CHANGES & FEES
- Address change BEFORE tracking number issued: No charge
- Address change AFTER shipment (successful intercept): $20 fee
- Order cancellation after shipment: $250 fee
- Refused delivery: $250 fee
- Package already delivered to original address: $250 fee
IMPORTANT NOTES
- Shipping times may be affected by holidays, weather, or carrier delays.
- Tracking numbers may take 24–72 hours to activate after shipment.
- IJOYMOTO is not responsible for lost, stolen, or damaged items due to carrier actions.
- Return shipping costs are the customer's responsibility and are non-refundable.
CONTACT
Email: support@ijoymoto.com
Phone: +86 134-2904-2759
Business Hours: 9:00 AM – 3:00 PM (CST) / 9:00 PM – 3:00 AM (EDT), Monday – Saturday