FAQ

Frequently Asked Questions (FAQ)

Orders & Payment

Q: What payment methods do you accept?

A: We accept all major credit/debit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Venmo. All transactions are protected by 128-bit SSL encryption. We do not store your card information at any time.

Q: Can I modify or cancel my order after placing it?

A: Please contact us immediately at support@ijoymoto.com as soon as possible. Once an order has been shipped, it cannot be cancelled or modified.

Q: My card was declined. What should I do?

A: Try a different card, or contact your bank to authorize the transaction before placing a large order.

Q: Can I use multiple discount codes on one order?

A: No. Discounts from all promotional channels cannot be combined. Our system will automatically apply the best available single discount to your order.

Shipping & Delivery

Q: Where do you ship to?

A: We currently ship within the United States. Please refer to our Shipping Policy for full details.

Q: How do I track my order?

A: Once your order ships, you will receive a confirmation email with a tracking number. Use it to track your package on the carrier's website.

Q: What if my package arrives damaged?

A: Please take photos or videos of the damage immediately and contact us at support@ijoymoto.com within 7 days of receipt. We will arrange a replacement or compensation. Note: free accessories are not included in shipping damage compensation.

Q: What is Shipping Protection and should I add it?

A: Shipping Protection is an optional add-on available at checkout that covers your order against loss, damage, or force majeure events during transit. We recommend adding it for peace of mind, especially for high-value orders. See our Shipping Protection Policy for details.

Returns & Refunds

Q: What is your return policy?

A: We accept returns of items in new and unused condition within 15 days of receipt for a full refund, less return shipping charges. Items returned after 15 days (up to 30 days) are subject to a 20% restocking fee. Return shipping is the customer's responsibility unless we made a shipping error.

Q: Can I return a battery?

A: No. Due to carrier restrictions on high-capacity lithium-ion batteries, battery purchases are non-returnable.

Q: What if I refuse delivery of my order?

A: A flat fee of $250 per e-bike will be deducted from your refund to partially cover shipping costs. Please notify us in advance of any refusal.

Q: How long does a refund take?

A: Refunds are issued to the original payment method once we receive and inspect the returned item.

Warranty & Repairs

Q: What warranty do IJOYMOTO bikes come with?

A: All IJOYMOTO e-bikes are covered by a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. Free accessories are not covered. The warranty period begins from the date the original owner receives the product.

Q: How do I submit a warranty claim?

A: Email support@ijoymoto.com with your order number, a description of the issue, and photos or videos of the defect. Our team will respond within 3 business days. We cannot process any claim without photo or video evidence.

Q: What is covered under the battery warranty?

A: Batteries are covered by a 1-year prorated warranty. Within 1 year, defective batteries will be repaired or replaced at no cost. After 1 year, a prorated credit based on months of service will be applied toward a new battery purchase. No cash reimbursement will be made.

Q: Are wear-and-tear parts covered under warranty?

A: No. Normal wear-and-tear parts such as brake pads, rotors, tires, tubes, chains, chain rings, cassettes, and cranksets are not covered under warranty.

Q: Does the warranty transfer to a second owner?

A: Yes, but only if the original 1-year warranty period has not expired and you have the original owner's name and order number.

Q: What is the Product Protection Plan?

A: The Product Protection Plan is an optional add-on that covers accidental damage, power surge damage, and mechanical/electrical breakdowns after the manufacturer's warranty expires. It also includes a within-1-year warranty replacement benefit. See our Product Protection Policy for full details.

Product & Riding

Q: What is the minimum age to ride an IJOYMOTO e-bike?

A: Our e-bikes are not for sale to persons under the age of 18. Underage riders must be accompanied by a parent or adult at all times.

Q: Are IJOYMOTO bikes street legal?

A: No. IJOYMOTO Seeker 01 electric dirt bikes are designed exclusively for off-road recreational use and are NOT street legal. They are not intended for use on public roads, streets, or highways. Always ride in designated off-road areas and in accordance with your local laws and regulations.

Q: Are IJOYMOTO bikes intended for public road or highway use?

A: No. All IJOYMOTO products are off-road vehicles only. They do not meet the requirements for public road use, including but not limited to lighting, registration, and emissions standards. IJOYMOTO assumes no liability for any use of its products on public roads or in violation of local regulations.

Q: Can I ride my IJOYMOTO bike in the rain?

A: Our bikes have a degree of water resistance, but we do not recommend riding in heavy rain or submerging the bike in water. Exposure to excessive moisture may void your warranty.

Q: What should I do if my bike is stolen?

A: Stolen bikes are not covered under warranty. We recommend investing in a quality lock to protect your bike.

Account & Website

Q: How do I know if I'm on the official IJOYMOTO website?

A: Our only official website is www.ijoymoto.com. Always verify the URL and look for the padlock icon (https://) in your browser. Learn how to spot fake websites here.