Refund policy
IJOYMOTO Return & Refund Policy
At IJOYMOTO, we stand behind every bike we build. If you're not fully satisfied, here's how we make it right.
RETURN WINDOW Contact us within 30 days of receiving your order to initiate a return or exchange. Requests after 30 days will not be accepted. Email: support@ijoymoto.com
RETURN CONDITIONS
- Items must be unused, unworn, and in original packaging with all tags and proof of purchase.
- Returns without prior authorization will not be accepted.
- Use a trackable shipping method for all returns — we are not responsible for lost return shipments.
REFUND AMOUNTS BY RETURN TIMING
- Days 1–15: Full refund (less return shipping costs). No restocking fee.
- Days 16–30: A 20% restocking fee applies, plus return shipping is the buyer's responsibility.
RETURN ADDRESS IJOYMOTO Returns 611 Reyes Dr, Walnut, CA 91789, United States
Please contact support@ijoymoto.com before shipping your return to receive authorization and confirm the return address.
NON-RETURNABLE ITEMS
- Batteries (due to lithium-ion shipping carrier restrictions)
- Items damaged by customer misuse or negligence
ORDER CANCELLATIONS Orders are typically shipped about one business day after the order is placed. If you cancel before 24:00 on the same day the order is placed, you will receive a full refund. If the package has been picked up and shipped, a flat fee of $250 per e-bike will be deducted from your refund to cover shipping costs. If you refuse delivery, please notify us in advance to avoid delays.
REFUSED SHIPMENTS If you refuse delivery of a shipped order, a flat fee of $250 per e-bike will be deducted from your refund to cover shipping costs. Please notify us of any refusal to avoid delays.
RETURN SHIPPING COSTS Return shipping is the customer's responsibility unless IJOYMOTO made a shipping error. Shipping costs are non-refundable.
REFUND PROCESS Once we receive and inspect your return (3–5 business days), we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 2–3 business days.
If you haven't received your refund after 3 business days, check your bank account, then contact your bank. Still no refund? Email us at support@ijoymoto.com.
CONTACT
Email: support@ijoymoto.com
Phone: +86 134-2904-2759
Business Hours: 9:00 AM – 3:00 PM (CST) / 9:00 PM – 3:00 AM (EDT), Monday – Saturday
WARRANTY
All IJOYMOTO electric bikes come with a 1-year limited warranty covering manufacturing defects under normal use. Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. To submit a warranty claim, contact support@ijoymoto.com.